Return Policy

Last updated: 14 October 2026

1. Eligibility for Returns

Returns are accepted only for defective or incorrect products supplied by MK Entrance. Return requests must be submitted within 7 days of delivery, with proof of purchase and clear photos/videos of the issue.

2. Non-Returnable Items

• Custom-ordered, customized, or specially configured barrier systems.
• Products that have been installed, used, modified, or damaged after delivery.
• Consumable items and accessories (unless defective on arrival).

3. Return Process

Contact us at Orders@mkentrance.com or +966 56 422 9225 to request a return authorization. Returned items must be in original packaging and condition.

4. Inspection and Refund

Returned items will be inspected upon receipt. Approved refunds will be processed within 14 business days via the original payment method. Refunds do not include installation or shipping charges unless the return is due to our error.